Frequently Asked Questions

 FAQs

  • Check-in is from 3:00 PM, and check-out is by 10:00 AM. If you need an earlier check-in or late check-out, please let us know, and we’ll do our best to accommodate your request.

  • We typically have a 3-night minimum stay policy. During peak seasons and holidays, the minimum stay may be extended. Please check our booking calendar for details.

  • We're in the process of formalising approvals and requirements for weddings, functions, and larger events.

    At this stage, we can host smaller gatherings with up to 30 guests. For more details or to discuss your event, please reach out to us directly.

    Join our waitlist below, and you'll be the first to know when we start accepting larger events!

  • We love pets, but to maintain the comfort of all guests, pets are not allowed at The Ambers.

  • The Ambers offers free Wi-Fi, a fully equipped kitchen, luxury linens, bath essentials, pool with slide, outdoor bar, BBQ facilities, tennis court, billiard table, and more. a fully equipped kitchen, luxury linens, bath essentials,

    A complete list of amenities can be found on “The Property” page.

  • We want your stay at The Ambers to be as smooth as possible, so please take a moment to review our cancellation policy before booking. Please note we do not offer free cancellation.

    • More than 90 days’ notice: A 20% cancellation fee of the total booking amount will apply.

    • Between 30 - 90 days’ notice: A 50% cancellation fee of the total booking amount will apply.

    • Within 30 days of your arrival: Unfortunately, no cancellations or changes are accepted, and the full booking amount will be charged.

    If something unexpected comes up on our end and we need to cancel your booking, you’ll receive a full refund. However, we won’t be liable for any other costs that might arise.

    We highly recommend travel insurance to protect against cancellations, travel delays, and any unforeseen circumstances.

  • Yes, there is ample free parking on-site. You can park directly in front of the property.

  • Early check-ins and late check-outs are subject to availability. Please let us know your request in advance, and we’ll do our best to accommodate it.

  • Yes, The Ambers is family-friendly and offers a range of activities and amenities suitable for children, including a large outdoor space. We also have board games and toys available upon request.

  • Absolutely! The nearest beach is 10 minutes away - Birubi Beach and The Ambers is 10 minutes from the nearest beach Birubi Beachclose to beautiful, beaches, walking trails, local wineries, and charming cafes We provide a detailed guidebook with recommendations for all our favourite spots.

  • No, smoking is strictly prohibited in within the property and on the grounds at all times.

  • You can book directly through our website (where you will always find the best rates) or through reputable booking platforms. If you have any questions before booking, feel free to reach out to us.